Fresh Flower Care Guide
Professional SOP for flower care after delivery
Step 1: Receiving Inspection
Open the box immediately and inspect all flowers. Check for damage, color quality, and stem condition. Record any issues with photos/video for documentation.
Step 2: Stem Cutting
Cut stems at 45° angle, remove 2-5cm from the bottom. Use sharp, clean scissors. Remove any damaged or blackened portions. Cut immediately before placing in water.
Step 3: Leaf Removal
Remove all leaves that would be submerged in water. This prevents bacterial growth and extends vase life. Remove any damaged or yellowing leaves.
Step 4: Flower Food & Hydration
Use professional flower food (Chrysal, FloraLife). Mix according to instructions. Maintain pH 3.5-5.0. Rose: 15-25cm water depth. Chrysanthemum: 10-15cm.
Step 5: Temperature Control
First 4 hours: 2-8°C. Daily storage: 8-12°C. Avoid direct sunlight, heat sources, and ethylene gas. Vase life: Rose 4-8h, Chrysanthemum 6-12h, Lisianthus 2-4h.
Common Issues & Solutions
Soft Flower Head
Immediately place in cool water with flower food. Ensure proper hydration and temperature control.
Black Root
Cut off blackened portions immediately. Increase water changes. Check for bacterial contamination.
Water Shortage
Check water level daily. Add fresh water with flower food. Avoid tap water if possible.
Compression Damage
Document with photos/video. Contact us within 24 hours for replacement. Proper packaging is our responsibility.
After-Sales Standard
Required Documentation
- Root video (close-up, 10-15 seconds)
- Flower head video (quality check)
- Full box video (overall condition)
- Photos of any damage
- Timestamp and date
Our Commitment
- 24-hour response time to quality issues
- Replacement or refund within 48 hours
- Free replacement for damaged shipments
- Dedicated support team
- Transparent quality standards
Questions? Contact Us
Our team is ready to help with any flower care questions or issues.
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